Refund policy

 

We want you to be completely happy with your purchase.

If you're not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• Items should be returned in their original packaging where possible.

• Proof of purchase is required.

To request a return, please email support@basicmuslim.co.uk.

Once your return is approved, we'll provide instructions on how to return your item.

Return Shipping

If you're returning an item because you've changed your mind, you'll be responsible for the cost of return postage.

If your item is faulty, damaged, or we have sent you the wrong item, we will cover the cost of the return.

Damaged or Incorrect Orders

Please contact us as soon as possible and, where possible, include photographs of the item and its packaging so we can resolve the issue quickly.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed, although your bank or card provider may take a little longer for the funds to appear.